Spark By Hilton Grand Prairie

While each of the staff was good in his or her own respect, Adnan Amhal is stellar. He is a thoroughly fine man, extremely helpful and a pleasure to deal with. For example, Mai Liis, with whom I always travel, needed a shower stool due to foot surgery. Amhal didn't rest until she was well taken care of and had everything she needed. His concern was genuine, that of a caring, good person, not just someone efficiently carrying out good customer service. He would receive my highest rating on any hotel satisfaction questionnaire,

The staff was very apologetic and sympathetic regarding my concerns, and the breakfast was great.

we have been staying here ALOT waiting for my apartment to be ready . I have nothing bad to say but last stay I noticed a change in a staff member maybe because I had to be honest . Would still like to stay and used to staying in very clean areas and being around very professional staff . Well staff was great had one issue with a manager I spoke to but never saw because when HE HIMSELF told me on the phone to come back and book at a special discount due to specific reasons and TOLD me on the phone he had noted the reason for stay and discount, he was not there and lied about the notation. As far as the other staff they were so kind and helpful. We ended up staying somewhere we did not really want to stay but what was in our budget due to this inconvenience which was in NO WAY OUR FAULT .

The location and the staff

I received good service from the manager and my room was perfect. I felt safe and comfortable. I had everything I needed for a perfect night.